Implementation consultant or jack-of-all-trades?

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In large companies, an important role is played by a person – an implementation consultant, who will be responsible for coordinating the implementation project or updating the existing system. This requires extensive competences in not only project management, but also extensive knowledge of the organization’s internal processes. One of the most important issues, unfortunately often marginalized, should not be underestimated – PEOPLE. They could take an active part in modeling processes in the system in the future. Ultimately, they would be key to individual processes and constitute the first line of support for end users.

How to find the right person?

Very often, companies do not have such competences internally. The first wave of euphoria is followed by a stage of doubt.
➡️Is it worth it, will it work?
➡️There is no one, there is no what…
➡️If we hire someone from outside, it won’t be so cheap…
➡️And if a stranger comes, he won’t care so much…

Such questions, multiplied by employees and managers, reach decision-makers and increase hesitation. As a consequence, they may lead to freezing the decision to start an investment.

What to do when the existing resources in the organization are sufficient to perform current tasks, but remain only potential in the context of development. The development that inevitably awaits the company thanks to conscious management that feels the need to invest in technology, regardless of whether it is digitalization, automation or robotization.
Technological progress is ubiquitous. An individual issue for an organization is its pace and ability to implement new things.

Implementation consultant – good or best choice?

The solution to the problem may be to hire a person who will comprehensively analyze the organization’s needs, select the appropriate solution, lead the entire implementation and launch process. After the project is completed, the implementation consultant will also support the team, conduct training, and implement documentation and procedures. This will help retain knowledge within the company. Such cooperation can bring many benefits. Vendor-side PMs usually work on different projects. After the implementation phase is completed, they do not have as much time resources as before. Additionally, the organization switches to post-implementation care, which usually operates on different principles.

What if the project is large and the solution is expensive, and there is no competence in the organization? For that reason hiring an external consultant may pay for itself even twice. Even for “small implementations” this is a good solution. If it doesn’t save implementation budget, it may save implementation time. As a result, it will give cost savings. The difference is that they will be visible on other balance sheet items 😉