Many organizations work with very good tools, systems and modern technology, but…
Okay, so what exactly is wrong with this ERP? Very often, when you talk to employees, it turns out that they have their own “patents for bypassing the system”. These patents are spreadsheet files, notebooks, and notepads tucked away in filing cabinets, updated only when needed. Moreover you can find e-mails cataloged as meticulously as the archives of the best accountant. 🧐 🤨
Because companies do not pay attention to updating the system and verifying the data contained therein. Moreover there is no well-defined technology for the processes, there are no drawings, lists of materials (BOM), described and measured operations. Also work standards, instructions, main and auxiliary documentation exist in a rudimentary version or do not exist at all. Employees cope as best they can and create their own data resources.
The organization incurred implementation and launch costs, and there are still delays in the production/delivery of services. This is caused by a constant lack of material or a mess in orders. It is not known why the machine is not working. No information about absenteeism. Managers responsible for their areas look for problems “behind the fence”, because in their case everything is always fine, most often blaming the system – it is old, bad, etc.
The consequences of years of neglect in the area of company management often result in a decision to change the system. People responsible for business and system processes do not have control over the current situation. Suppliers of new solutions promise that after changing the system, all problems will disappear. New tools are often implemented without reflection, but with the hope that this time it will be better…
Is it true? Replacing solution what already exists and theoretically should work but doesn’t is the only solution? Isn’t a better way to first organize the existing processes and then implement a tool that will complet or improve functioning implemented solution?
Reflection and analysis of the current state is always the best solution. It allows you to avoid unnecessary expenses and improve what the company already has. The next step is to verify which areas require support, why and what benefits it can bring. Never the other way around.