“The winners are those who have their eyes wide open, their minds wide open and are not afraid of innovation!”
Targets
When you work very closely not only with local suppliers and recipients, but also with a network of recipients spread all over the world, fast and efficient service and the quality of after-sales services become a challenge.
Our goal was to create a platform for cooperation with the outside world, integrated with the internal ERP system while maintaining the existing processes, but shortening the time of servicing stakeholders and increasing the quality of service and services.
Close cooperation from the project kick off required a detailed delving into the details, because the organization daily working on the system required verification of new processes with simultaneous immediate assessment of their impact on the existing ones.
At a glance:
Challenges
- Customer service time reduction
- Maintaining a high level of services quality
- Implementation of new technologies
Benefits
- Data transparency
- Service costs reduction
- Storage costs reduction
- Increase in sales
- Increase in innowation
Solutions
The analysis of the available data, needs and possibilities of the planned solution allowed for the implementation of a modern tool with innovative mechanisms, previously unavailable on the market.
Innovative ideas of the team responsible for the project, commitment and determination allowed for the project to be delivered on time, presentation to stakeholders and implementation of additional suggestions improving the platform. Our experience accelerated the entire design process and allowed both parties to focus on key/difficult implementation stages.
Knowledge of new technologies and experience in the implementation of ERP (Enterprise Resource Planning) and MES
(Manufacturing Execution System) systems translated into significant support and the final effect of the project.
Result
Benefit one
Reduction of service costs while increasing sales by launching online sales.
Benefit two
Maintaining high product quality while reducing service time and shortening delivery times.
Benefit three
Data transparency and the ability to monitor additional processes.
Benefit four
Selection of the most effective solutions on the market.